Adecco is currently assisting a great client in their search for an experience Collections Representative in Greenville, SC.
Type: 40hrs/wk. Contract
Start Date: Within two to three weeks.
Pay: $20.00 to $20.00/hr
Length: Long Term
Hours: 8am to 5pm
PLEASE NOTE: This in-office only position to start. Could offer some flexibility one to two days per week eventually.
Responsibilities for the Collections Representative role include:
· Monitors a portfolio of accounts to assess receivables condition and prioritize work according to objectives.
· Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both the client and the customer.
· Creates weekly work plan to include customer calls, e-mails and correspondence based on account status; executes said plan and can document progress towards said plan via account notes and status updates to supervisor or manager.
· Works cross-functionally to gather information and expertise to address issues identified with customer accounts.
· Negotiates with assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for client and the customer.
Performs account reconciliations, daily credit hold/releases, monthly statement and/or dunning letter processing, recommendations for bad debt write-offs and suggesting accounts for credit limit reviews.
· Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes.
· Performs account maintenance activities, resolving short-pays, chargebacks, credit memos and payment application issues.
· May support other collections staff with research requests, invoice reprints, data gathering and related tasks.
Qualifications for this Collections Representative role:
· 2 years of applicable experience in an office environment, particularly in an accounting or customer service role, OR equivalent higher education (AA degree or higher.)
· 1 year or more of commercial credit and/or collections experience.
· 4-year degree in accounting or business-related field preferred.
· Demonstrated ability to use MS Excel and MS Outlook at an intermediate level.
· Demonstrated success in a goal driven work environment.
· Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle)
· Familiarity with Internet based e-commerce and search/research tools (such as UPS, FedEx, Google and/or Bing.)
· Ability to use basic office equipment: Fax, scan, copy, phone, and 10-key.
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Ref: US_EN_99_027406_2301245
